HelpCORE – help and service desk application for small and medium sized Enterprises
HelpCORE is a enterprise class help and service desk application for small and medium sized enterprises. It work as a central information hub for people who involved in the help and service desk process.
where manager can see overview and decision making information, system administrators can see the status of their network and software, and users can see the current status of their problems.
Features of HelpCORE
- Multilingual Help and service desk application
- Users can report an incident themselves. These incidents are queued for approval by a real HelpCORE user who is allowed to add them to the other incident-list.
- The computer inspector can scan a computer for its hard and software configuration. Users can access this page to scan their computer upon request.
- All knowledge in the system can be flagged for being available to the public. This way, users can search for the solution to their problem themselves.
- Customer and Employees management
- Users within HelpCORE can create, change and delete incidents.
Download : HelpCORE